Help Center
Find answers to your questions about NewsXL
How do I create an account?
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Creating an account is easy:
- Go to our website and click "Sign Up"
- Choose the plan that suits you
- Fill in your details and create a password
- Complete the payment
- Your account is instantly active!
Can I upgrade or downgrade my subscription?
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Yes, you can change your subscription at any time:
- Upgrading: The difference is calculated pro-rata for the remaining period
- Downgrading: The change takes effect at your next billing date
Go to your dashboard to change your subscription.
My downloads are slow, what can I do?
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There are several possible causes for slow downloads:
- Check your connections: Increase the number of connections in your client (depending on your plan)
- Use SSL: Some ISPs throttle unencrypted traffic
- Test your internet speed: Check if the problem is not with your ISP
- Try a different server: Use reader.newsxl.eu
Contact support if the problem persists.
What is Usenet?
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Usenet is a worldwide distributed discussion system established in 1980. It consists of thousands of newsgroups where users can share messages and files.
Key features:
- High download speeds
- Excellent privacy with SSL encryption
- No ratio requirements like torrents
- Years of file retention
Which Usenet client should I use?
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There are several popular Usenet clients available:
- SABnzbd - Free and open-source, very user-friendly
- NZBGet - Lightweight and fast, ideal for NAS systems
- Newsbin - Paid option with advanced features
We recommend SABnzbd for beginners due to its simple installation and configuration.
What payment methods do you accept?
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We accept the following payment methods:
- Credit card (Visa, MasterCard, American Express)
- PayPal
- iDEAL
- Bancontact
- Cryptocurrency (Bitcoin, Ethereum)
All payments are processed securely.
I am getting an authentication error, what now?
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Authentication errors can have several causes:
- Check if your username and password are entered correctly
- Pay attention to uppercase and lowercase letters
- Check if your subscription is active in your dashboard
- Reset your password if needed
If the problem persists, contact our support.
What is retention?
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Retention refers to how long messages and files are kept on Usenet servers. With NewsXL you have access to over 5000 days of retention, which means you can download files posted more than 13 years ago.
Higher retention = access to more content!
What are the server settings for NewsXL?
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Use the following settings in your Usenet client:
- Server: reader.newsxl.eu
- Port: 563 (SSL) or 119 (standard)
- SSL: Yes (recommended)
- Username: Your NewsXL username
- Password: Your NewsXL password
The number of connections depends on your chosen plan.
Is there a money-back guarantee?
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Yes! We offer a 14-day money-back guarantee on all plans. If you are not satisfied, contact our support for a full refund, no questions asked.
Which port should I use?
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We support the following ports:
- Port 563: SSL/TLS encryption (recommended)
- Port 119: Standard unencrypted connection
We strongly recommend using port 563 with SSL for maximum privacy and security.
What is an NZB file?
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An NZB file is an XML file containing references to specific messages on Usenet. It works as a kind of "address" that tells your Usenet client which files to download.
NZB files are small and do not contain actual content, only location information.
How do I cancel my subscription?
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You can cancel your subscription at any time:
- Log in to your dashboard
- Go to account settings
- Click "Cancel Subscription"
Your access remains active until the end of your current billing period.
What does unlimited speed mean?
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With unlimited speed we mean that we never throttle your connection. Your download speed is only limited by your own internet connection.
Our 10 Gbps backbone ensures we are never the bottleneck. Download at the maximum speed your ISP allows!